FAQ

Orders & Shipping

When will my order be shipped?
Orders are processed and dispatched within 1–3 business days, excluding weekends and public holidays.

Do you ship internationally?
Shipping availability and delivery times depend on your location. Full details are provided at checkout.

Can I track my order?
If tracking is available for your shipment, you will receive tracking details via email once your order is dispatched.

Products & Usage

Are Beauline products suitable for sensitive skin?
Our formulas are developed with skin comfort and balance in mind. However, every skin is unique. We recommend reviewing the ingredient list and performing a patch test before first use.

How should I use the products?
Usage instructions are provided on each product page and packaging. For best results, follow the recommended routine consistently.

Are your products tested on animals?
Beauline products are not tested on animals.

Returns & Issues

Can I return a product?
Due to hygiene and safety reasons, opened or used cosmetic products cannot be returned.

What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your case and assist accordingly.

Payments & Security

Which payment methods do you accept?
We accept secure payments through trusted third-party payment providers available at checkout.

Is my payment information safe?
Yes. All payments are processed securely through encrypted payment systems. Beauline does not store your payment details.

Contact & Support

How can I contact customer service?
You can reach us at [beaulineinfo@gmail.com]. We aim to respond within 1–2 business days.

Do you offer personalized skincare advice?
We provide general product guidance, but our advice does not replace professional medical or dermatological consultation.