Shipments and returns

Your pack shipment

We provide worldwide delivery. All purchases are shipped directly from our warehouse in Sofia, Bulgaria (EU) usually within three business days. Orders are shipped via Speedy. We also accept special carrier request FedEx, UPS, DHL. If you want to insure your order, please contact us. We ship with "Signature Confirmation"only upon request. Shipping rates depend on the weight of the order and its final destination.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.